Principles

Our stakeholders are shaping our approach to sustainability. Simply, we monitor with various KPIs how we perform against their expectations. A summary of our approach is presented below:

Stakeholders	Expectations	Key performance indicators
Clients & business partners	Reliability and affordability of our products and systems Expertise of our team	Sales Customer satisfaction Number of complaints
Employees	Good and safe working conditions Great careers’ opportunities Responsible management	Employee satisfaction Number of accidents Average Number of training hours per employee Number of people who received feedback from their manager
Myanmar society	Responsible business conduct Payment of tax Compliance with the social and environmental laws and regulations	Good corporate disclosure Number of complaints received Donation Tax paid